Your visit is time to talk about your life, how your supports are working, and what needs attention. This information can help you prepare, but you do not need to create a formal report or have every answer ready.
Start with what matters to you
Tell us what you want to discuss, what is going well, and what you would like to change. You can involve people whose knowledge and support help you participate.
Tell us about everyday life—including the hardest days
Some days require more help than others. We want to understand your usual routine and what your hardest days are like.
You might consider:
- On your hardest days, what becomes difficult or impossible to do?
- What help do you need, how often, and for how long?
- What happens when that help is unavailable? Are needs left unmet, activities missed, or your health or safety affected?
- Does someone step in to help? What do they do, and are they consistently available?
- How often do these harder days happen, and is there anything that tends to bring them on?
Examples from your own experience help us understand the full range of your needs. If someone usually steps in when support is missing, tell us about that too—the assistance they provide is part of understanding what you need.
You do not need to describe every day as your hardest day. We want an accurate picture of what changes from day to day so we can plan and document your supports thoughtfully.
Share what has changed
Updates may include changes in health, medications, mobility, hospital visits, or instructions from a healthcare professional. Tell us about changes at school, work, or day programs and changes in your home or contact information.
We also want to know about changes in attendants, unpaid help, and backup arrangements.
Tell us how your supports are working
Share concerns about missed tasks, unavailable assistance, or whether care is meeting your needs. Tell us about successes, too. Understanding what works helps us build on it.
Bring questions and useful information
Make a note of questions you want to discuss. If you have relevant updates or documents available, you can share them during the visit.
If you have already shared updates using our technology, you do not need to provide the same information again. We may ask follow-up questions to understand details or changes.
Let us know what helps you participate
Tell us about communication preferences, breaks you may need, or a trusted person you would like involved. We want the conversation to work for you.
What happens after the visit
We document the information, follow up on questions, and discuss any changes that may be needed. We collaborate with your support coordinator and explain when a request for authorization is part of the next step.
Questions before or after your visit? Call 540-215-0022, Monday through Friday, 9 a.m.–4 p.m. Eastern.