ConnectChoice helps you choose, plan, and manage your consumer-directed supports. We assess your needs, guide your Employer of Record, and follow up as your needs change.
We provide services facilitation for consumer-directed personal assistance, respite, and companion services under Virginia’s Family and Individual Supports and Community Living waivers.
Consumer-directed services include services facilitation through a services facilitation provider or a DMAS-approved facilitating entity.
Understanding your support needs
We talk with you about your routines, goals, health and safety, and the help you need throughout the day. We want to understand what you can do independently, where assistance is needed, and what happens when that assistance is unavailable.
Information from the people who know you well can help us understand changes, identify gaps, and describe the support you need more completely.
Planning supports around your life
We work with you to develop a plan describing how your consumer-directed supports will meet your daily needs and contribute to the goals in your Individual Support Plan.
We discuss how supports will be provided, who will provide them, and what arrangements are available if your usual attendant cannot work. When a family member or someone living in the home may become a paid attendant, we explain the considerations that can affect that choice.
Preparing authorization requests
ConnectChoice prepares complete and accurate authorization requests that clearly explain your support needs and justify the assistance requested. We follow applicable Medicaid policies and regulations and respond to requests for additional information during review.
Approval rests with the responsible Medicaid reviewers. We keep you informed about the status of your request and explain any next steps.
Helping Employers of Record
We train EORs in their employment responsibilities and help them understand how those responsibilities connect with the individual’s approved supports. This includes guidance on hiring, training, supervising attendants, and reviewing time worked.
We also listen to the EOR’s knowledge of the individual’s routines and concerns when it contributes to assessment and planning. The individual remains at the center of those conversations.
Reviewing how services are working
During visits and follow-up conversations, we review whether supports continue to meet your needs. We discuss changes, concerns, satisfaction with care, and adjustments that may need further assessment or authorization.
You can contact us between visits when needs change or questions arise.
Collaborating with support coordinators
Support coordinators and services facilitators often gather similar information, even though our roles and assessment perspectives differ. We recognize that your time—and your family’s time—is valuable. By collaborating and sharing information, we aim to reduce repeated questions while making sure each assessment accurately reflects your needs.
We use innovative technology that is easy to understand and use to help you and your family share information about daily supports, satisfaction with care, concerns, and successes worth celebrating. Bringing these updates together with assessments and service plans helps us and your support coordinator understand what is working, what has changed, and what needs attention. We use this information to guide next steps and follow up on concerns.
When schedules allow, ConnectChoice participates alongside your support coordinator in Individual Support Plan (ISP) meetings, VIDES eligibility assessments, and Supports Intensity Scale (SIS) assessments. These conversations give us opportunities to share our observations and learn from the experiences and perspectives you, your family, and your support coordinator bring.
Together, we compare information, discuss differences, and clarify changes so our assessments and service planning contribute to a more complete picture of your needs, preferences, and support system.
ConnectChoice also tracks quarterly reviews, authorization deadlines, and renewals within our role. We provide documents proactively, communicate about outstanding information, and follow up on questions to reduce the need for repeated requests.
Getting started
Ask your support coordinator to submit a referral. We review referrals within two business days and contact the support coordinator and the individual or their preferred contact person about next steps.