Individuals receiving DD waiver services
Your experiences and preferences guide our work. We help you understand consumer-directed supports, describe your needs, and participate in decisions about the assistance you receive.
Families and unpaid caregivers
Families and other unpaid caregivers often understand the details of daily life that are difficult to capture on paper. We listen to your knowledge of routines, changes, concerns, and the help you provide. We also want to understand when that help is unavailable or difficult to sustain.
Employers of Record
Being an EOR can feel unfamiliar at first. We explain employment responsibilities in practical terms and provide training and guidance as questions arise.
We work with you on the employment side of consumer-directed services and welcome information you can share about how the individual’s supports are working.
Resource: Common Terms and Acronyms and the DMAS consumer-directed services information and EOR manual.
Paid attendants
Paid attendants have valuable knowledge of daily support needs and changes. We welcome observations and questions that help us understand whether the service plan reflects the individual’s needs.
The EOR hires, trains, and supervises attendants. ConnectChoice helps clarify the approved support plan and connects attendants with enrollment, payroll, time-recording, and EVV resources.
Resource: Enrollment, Payroll, and EVV.
Family members and caregivers living in the home
Becoming a paid attendant can affect which tasks can be paid for and which services remain available. We explain the considerations, help EORs understand their role, and discuss how different arrangements may meet the individual’s needs.
Resource: Family and Live-In Caregiver Information.
Support coordinators
We recognize that support coordinators manage timelines and need useful information without having to make repeated requests.
ConnectChoice provides quarterly reviews and other documents within our role, tracks authorization deadlines and renewals, and communicates about outstanding items. When schedules allow, we participate in planning and assessment meetings so our work contributes to a shared understanding of the individual’s support needs.
We value ongoing collaboration that helps reduce repeated questions for individuals and families and makes follow-up easier for support coordinators.