Find information about consumer-directed supports, employer and attendant responsibilities, Virginia programs, and policy updates.
Understanding your supports
Common Terms and Acronyms — Plain-language explanations of the words and abbreviations used in services facilitation.
Your Services Facilitation Visit: What to Expect — Information to help you share updates, ask questions, and describe your support needs.
Family and Live-In Caregiver Information — Information about considerations when a family member or someone living in the home becomes a paid attendant.
DMAS Policy and Guidance for Legally Responsible Individuals — Learn about the rules for parents or legal guardians of minors and spouses who become paid attendants, including extraordinary care requirements and how this arrangement affects available services.
My Life My Community — Virginia information about developmental disability services and community supports.
DBHDS information for individuals and families — DD waiver information and resources.
Enrollment payroll and EVV
Find Consumer Direct Care Network Virginia resources for employer and attendant enrollment, payroll, time recording, and Electronic Visit Verification (EVV).
Enrollment and services facilitation forms
CareAttend download instructions
Use Consumer Direct Care Network Virginia’s training library for guides and videos. Some materials are available in Spanish.
For Employers of Record
Find Employer of Record 101, employer enrollment instructions, portal activation, password help, approving or rejecting time, viewing entries and reports, task documentation, and EVV information. On the page, look under Employer of Record, Enrollment, and Additional Materials.
For paid attendants
CDCN training for paid attendants
Find attendant enrollment, CareAttend setup and shift recording, corrections and late shifts, telephone time entry, portal help, sick time balances, payroll, pay stubs, and tax materials. Look under Attendant, CareAttend Mobile, CareAttend IVR, Enrollment, Payroll, and Tax Season.
For services facilitators
CDCN training for services facilitators
Find portal and agency administrator guides, enrollment packet status, fiscal agent request training, late time training, and the new services facilitator presentation. Look under Service Facilitator, Service Facilitator Trainings, and Additional Materials.
CDCN contact: 888-444-8182 · InfoCDVA@ConsumerDirectCare.com
Live in attendant EVV information
Since October 1, 2026, live-in attendants must use an approved EVV method to clock in and out. DMAS explains the mobile and telephone options and why web portal entry alone does not meet EVV requirements.
DMAS Electronic Visit Verification information
Virginia programs and policy updates
Find local assistance
Find Your Local Community Services Board
Find contact information for the Community Services Board serving your area.
Find Your Local Department of Social Services
Locate your local office for help with Medicaid applications, case status, and reporting changes.
Medicaid applications and renewals
Find official application options, forms, and information about getting help with your application.
Learn about the renewal process and how to respond when Virginia Medicaid requests information.
Support while waiting for a DD waiver
Individual and Family Support Program
Explore DBHDS resources and assistance for individuals with developmental disabilities and their families. This program primarily serves individuals on the DD waiver waiting list.
Additional Medicaid resources
Health Insurance Premium Assistance — HIPP and HIPP for Kids
Learn whether you may qualify for assistance with employer-sponsored health insurance premiums.
Manuals regulations and provider information
DMAS Consumer-Directed Services and Employer of Record Manual
Virginia Medicaid Provider Manuals Library
Virginia Administrative Code for DD waiver services
Consumer-directed model requirements
DBHDS information for providers
These agency pages provide access to manuals, policies, and updates. Recent approved waiver changes and official bulletins should be considered alongside the regulations.
Support broker transition
Support Broker Transition Information — Learn about the proposed changes and ConnectChoice’s commitment to supporting a coordinated handoff.
As transition details are established, ConnectChoice will help individuals understand next steps and work toward a coordinated handoff. We will prepare complete and accurate information, arrange secure record transfers, and collaborate with the receiving support broker to support continuity.