Our mission
ConnectChoice empowers individuals with Virginia DD waivers to choose and direct their services and supports through person-centered services facilitation—so they can live in their communities, connected to family and friends.
Our vision
We envision a future where innovative technology makes services facilitation more accessible, responsive, and effective while preserving personal choice and human connection.
Why ConnectChoice was created
ConnectChoice grew from six years of experience in services facilitation, including three years focused exclusively on DD waiver authorization requests.
That experience showed how much accurate assessments and useful documentation matter. An authorization request must explain the individual’s needs clearly, and that explanation begins with listening carefully and gathering the right information.
ConnectChoice brings assessment, documentation, authorization preparation, and follow-up into a connected process. When information is missing or unclear, we work to understand it and address the gap. Our purpose is to ease the stress of navigating services and help individuals receive supports that reflect their lives.
Principles that guide our work
Personal choice and participation. We make space for individuals to express their preferences, ask questions, and identify the people they want involved in planning.
Accuracy and accountability. We document needs carefully, follow applicable guidance, communicate honestly, and take responsibility for following through and correcting mistakes.
Collaboration and respect. We value the knowledge of individuals, families, paid attendants, EORs, and support coordinators. We respect each person’s role and protect private information.
Innovation with purpose. We use innovative technology that is easy to understand and use to improve communication and reduce paperwork so more attention can go toward the individual.
Technology that supports understanding and connection
ConnectChoice uses innovative technology that is easy to understand and use to help you share information and take part in decisions about your supports. It gives you practical ways to share what is happening in your daily life—what is working well, where you need help, concerns you want addressed, and successes worth celebrating.
Your experiences help tell the whole story. By bringing your updates together with assessments, service plans, and other relevant information, we build a more complete picture of your needs. Families, Employers of Record, and paid attendants can also contribute helpful information from their roles in your daily supports.
This information strengthens our collaboration with your support coordinator and helps connect what is documented in your plan with what is happening at home and in your community. It also helps reduce repeated questions and the need to tell your story again.
Sharing information should lead to meaningful follow-through. We use what you share to identify changes, clarify concerns, and guide next steps. We document the actions we take and communicate about matters that need attention, including those that involve other members of your support team.
Technology also helps us organize information and reduce administrative work, giving our services facilitators more time to focus on you. We recognize that everyone communicates differently and will work with you to find practical ways to participate and stay connected.